Why can't I place an order for Twilight Time titles on your site?
The Twilight Time label has ceased operations, so as of July 6th we are no longer carrying their titles.
Will the movies you carried be available elsewhere?
Maybe. ClassicFlix and Flicker Alley titles can be purchased directly from their distributors on their websites: ClassicFlix.com and FlickerAlley.com. We encourage you to signup for their email newsletters. Screen Archives will carry Twilight Time Movies until they sell out.
What will happen after you close?
We stopped accepting new orders July 6th. Our warehouse will continue shipping all outstanding orders after that date until every order is fulfilled. The existing store will be visible online through July 20th. After that, it will be replaced with a link to contact our support team. We will continue to provide limited email customer support through August via support@TwilightTimeMovies.com.
Do you have all the titles in my order?
Unless you have been contacted by us, yes, your order will ship complete as ordered. We contacted some customers the week after the sale started about some oversold titles, and some last week after we found a mislabeled case of Alexander the Great, causing us to be short on that title. If you weren't one of those we contacted, then your order will ship complete.
I haven't received my order, are you really going to ship it and why haven't you yet?
Yes, it will ship. And we will continue to be transparent about out progress. As we've communicated, our order volume during this sale has been completely unprecedented. The orders from just the first two days of the sale account for 7% of the total orders placed on our site since we opened in 2015. This combined with the Covid-19 restrictions our warehouse is operating under are responsible for the shipping delays. We have now successfully shipped over 85% of all orders placed since the start of the sale (through June 30th) and are doing everything possible to get the rest shipped. Please see our shipping page for more information.
But when I look at my order, one of more products say "This product cannot be reordered..." or "Unfortunately this product is no longer for sale..."
Either of these messages simply mean that we are out of stock on this title, so it can not be reordered. If it shows on your order it will ship with your order.
I would like to download high resolution artwork. How can I?
On July 7th we will make all Twilight Time products we have ever carried visible on the site through July 20th so you can download the high resolution artwork or product specifications for your future enjoyment.
My international order shipped but hasn't arrived!
Due to the current worldwide pandemic, packages sent to International destinations are being delayed either by limited international transportation options or by the destination country's customs and postal services. This is a situation that is completely out of our control. Most packages that used to travel by air are now going by sea. We ask that you remain patient as your package is in the international mail system on its way to you. Please allow several additional weeks beyond what is normal. We are finding that international packages to Europe, Asia and Australia are taking 8-10 weeks to arrive once shipped (2-3 weeks to Canada). In the unlikely event that your designated country has a service interruption and is not able to eventually deliver your package to you, they will eventually return the package to us. We will gladly refund any packages that are refused and returned to our warehouse.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
However, you can still place orders Shopping Cart Persistence, Product Suggestions, and maintaining your login Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice.
This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links We do not include or offer third party products or services on our website. Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It's also important to note that we allow third party behavioral tracking COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13. Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe.
Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email Within 7 business days We will notify the users via in site notification Within 7 business days We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors. CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to: To be in accordance with CANSPAM we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.