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    Shipping & Returns

     

    TWILIGHT TIME SHIPPING

    All titles are shipped via US Mail.  Priority Mail and UPS Ground is available for an additional charge.  We strive to ship all in stock titles within two business days of the order being received.  Pre-orders will ship on or before their scheduled release date unless there is a manufacturing delay beyond our control.

    Here are approximate shipping rates for domestic customers as of September 2016:

    USPS First Class Mail:

    1 Disc – 4.35 

    Up to 3 Discs – 5.69

    Up to 4 Discs – 6.49

     

    USPS Priority Mail:

    Up to 2 Discs – 8.99

    Up to 4 Discs – 9.49

     

    Up to 8 Discs – 12.49

    Up to 12 Discs – 17.69

    Up to 16 Discs – 20.39

     

    UPS Ground:

    Up to 4 Discs – 14.99

    Up to 8 Discs – 17.99

    Up to 12 Discs – 18.49 

     

    TWILIGHT TIME RETURNS POLICY

    RETURNS? All sales are final. We cannot accept returns at this time. For special circumstances you may appeal this policy by emailing support@twilighttimemovies.com, however we reserve the right to deny a return request at our discretion. 


    DEFECTIVE DISC?  If you suspect a "defective" disc please check your player settings and make sure your machine has the latest updates from its manufacturer. 

    If necessary, try the suspected disc on another player.  We use only professional replicators; therefore, defective discs are very rare. If the disc still won’t play, please contact us within five days of receipt with the problem to secure a return authorization number and send the disc back for inspection. If we determine that the disc is indeed defective,we will resend a new disc or refund, including the cost of your return postage.  However you must first obtain return authorization approval prior to returning your disc.

    DEFECTIVE PACKAGE?  If the disc is okay but the print packaging and/or case is damaged in transit, we will provide a new case and sleeve only upon evidence of the damage.  Please email a picture of the damage to support@twilighttimemovies.com.